Privacy Policy

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Suite Dreams Property Ltd

Privacy Policy

Our contact details

Name: Suite Dreams Property Ltd

Address:20 Wenlock Road, London, N1 7GU

Phone Number: 020 3432 8099

E-mail: info@suitedreamspropertyltd.com

How do we collect personal information?

We may collect ad process all or some of the following data about you when you contact us, enquire, or interact with us.

We collect information about you (which can include documents) through a variety of different methods, from you directly and from third parties.

From you directly:

You may provide personal information/documents by:

· Details of how to contact you such as address, telephone number, mobile number, and email addresses.

· By completing forms on our website, other online platforms in which are under our direct control and management.

· By communicating with us by post, phone, email, SMS. WhatsApp messenger or similar.

· By Supplying documents through any of these methods.

From third parties:

We may receive personal information/documents about you from various third parties such as (but not limited to)

· Websites/ other online platforms which are NOT under our direct control or direct management.

· Booking.com

· Airbnb

· Anyone making the booking on your behalf i.e. employer/partner.

The type of personal information we collect. 

The types of personal information that we may collect, receive and process includes below,

· Your name, gender, personal/work contact number, email addresses, nationality, passport, and visa information.

· Guest stays information, dates of arrival and departure,

· Your credit/debit card details including billing address, bank account details if necessary.

· Your vehicle registration number (if parking has been arranged)

· The name of other guests if over the age of 16 years of age.

· Accommodation requirements such as budget, length of stay and type.

Why do we collect this information?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· To generate contracts between us (contractual obligation) 

· To provide you with information and updates via all forms of communications

· Where we need to comply with legal or regulatory obligations.

· With your permission and agreement (consent)

· Asking you to leave a review/ responding to a review from you.

· To improve our website content is presented in effective manner for you to view.

·  

We also receive personal information indirectly, from the following sources in the following scenarios:

· We will do reference checks to confirm that you pose no risk or harm.

We may share this information with Landlords, but you will be informed beforehand.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You can remove your consent at any time. You can do this by contacting info@suitedreamspropertyltd.com.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information 

Your information is securely stored. 

· We keep your full name, gender, personal/work contact number, email addresses, nationality, passport/ visa information, reference checks, credit/debit card details including billing address, bank account details if necessary, until your contract ends and if you request to withdraw. 

· We will then dispose your information by erasing all your data safely and securely.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you have any concerns about our use of your personal information, you can make a complaint to us at 

Name: Suite Dreams Property Ltd

Address:20 Wenlock Road, London, N1 7GU

Phone Number: 020 3432 8099

E-mail: info@suitedreamspropertyltd.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

10/02/204